Refund policy

Return & Refund Policy

Our Promise

We take great care in crafting and shipping every Wesley’s product. If your order arrives incorrect, damaged, or unusable, please contact us promptly. We’ll review what happened and provide an appropriate resolution.

Food Products

Because chocolate, cacao, and our other offerings are food products, we cannot accept returns or exchanges for:

A change of mind
Personal taste or flavor preferences
Products ordered accidentally
Products that have been opened or consumed
Minor cosmetic changes that do not affect the product’s usability

If you are uncertain about the condition of something you received, please contact us before discarding it.

Incorrect, Missing, or Damaged Orders

Please contact us if:

You received the wrong product
Something is missing from your order
Your order was damaged during shipping
A product arrived spoiled, contaminated, severely melted, leaking, or otherwise unusable

Please notify us within 48 hours of delivery whenever possible. This helps us document the condition of the shipment and investigate problems with the carrier.

Include:

Your order number
A description of the issue
Clear photographs of the affected product
Photographs of the packaging and shipping box

Please retain the product and packaging until we respond. You generally will not be asked to return a damaged food product unless we provide specific instructions.

Warm-Weather and Melted Chocolate

Chocolate is naturally sensitive to heat. We monitor weather conditions and may delay or temporarily pause shipments when we believe temperatures could compromise your order.

If chocolate arrives severely melted or unusable despite these precautions, contact us within 48 hours of delivery. Depending on the circumstances and the availability of the product, we may provide:

A refund
Store credit
A replacement shipped when weather conditions are suitable

A replacement may be held until temperatures allow it to travel safely. Slight softening, minor cosmetic marks, or cocoa-butter bloom may not make chocolate unusable and will be reviewed individually.

Available Resolutions

After reviewing your request, Wesley’s Cocoa Farm may provide a replacement, refund, or store credit, depending on:

The nature of the problem
Product availability
Current shipping conditions
Whether the item was a limited or small-batch release

Limited products may not always be available for an identical replacement.

Approved refunds are returned to the original payment method. Processing time after a refund is issued depends on your bank or payment provider.

Delivery Issues

Please verify your shipping address before submitting your order. We may be unable to replace or refund orders affected by:

An incorrect or incomplete address supplied during checkout
A delivery redirected or rerouted after shipment
An order left unattended after confirmed delivery
Delayed pickup from a carrier or holding location
Refused delivery
Loss or theft after confirmed delivery

We understand that circumstances vary, so please contact us. We will review each situation fairly and assist when reasonably possible.

If an order is lost in transit or damaged because of a carrier issue, we will work with you and the carrier to reach an appropriate resolution.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will make every reasonable effort to help, but changes or cancellations cannot be guaranteed after an order has entered processing or been fulfilled.

Subscription cancellations and renewals are governed by the terms shown when the subscription is purchased and can be managed through your customer account.

Allergies and Dietary Considerations

Customers are responsible for reviewing ingredient and allergen information before ordering. We cannot generally refund products purchased despite a disclosed ingredient or allergen.

If you believe a product was inaccurately labeled or differs from the ingredient information provided at the time of purchase, stop using it and contact us immediately.